Last updated: 17 October 2026
This Privacy Policy explains how Flende Ltd collects, uses and protects personal data when you visit flendelabs.com or contact us. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the applicable laws of the Republic of Cyprus.
1. Data controller
Flende Ltd, Pavlou Valdaseridi 2A, 1st Floor, 6018 Larnaca, Cyprus. VAT: 60310274V. Email: info@flendelabs.com. Phone: +357 96 409074. FlendeLabs is a service of Flende Ltd.
2. What data we collect
Data you give us. When you contact us by email or phone, or book a call, we collect your name, email address, phone number, company name and any information you include in your message.
Technical data. When you visit the website, our hosting provider automatically records technical data such as your IP address, browser type, device, pages visited and the date and time of your visit. This data is needed to deliver the website securely.
Cookies and analytics. The website uses cookies that are necessary for it to work and to remember your cookie choices. With your consent, we also use Google Analytics to understand how visitors use the website, for example which pages are visited and for how long. Google Analytics data is collected in aggregated form and kept for a limited period. You can accept or refuse analytics cookies at any time through the cookie banner. Details are in our Cookie Policy.
3. Why we use your data and on what legal basis
- To reply to your enquiries and prepare quotes. Legal basis: steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR).
- To deliver our services and manage the client relationship. Legal basis: performance of a contract (Art. 6(1)(b) GDPR).
- To issue invoices and keep accounting records. Legal basis: compliance with legal obligations (Art. 6(1)(c) GDPR).
- To operate, secure and improve the website. Legal basis: our legitimate interest in a safe and working website (Art. 6(1)(f) GDPR).
- Non-essential cookies, if used. Legal basis: your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.
We do not sell your personal data, and we do not use it for automated decision-making or profiling.
4. Who we share your data with
- Service providers who process data on our behalf, such as our website and email hosting provider (Hostinger), under data processing agreements.
- Technical partners who help deliver our services, only when needed for your project and under confidentiality and data processing agreements.
- Accountants, legal advisers and public authorities, where required by law.
- Google Ireland Limited (Google Analytics), which processes website usage data on our behalf, only after your consent.
5. International transfers
Some of our service providers or technical partners may be located outside the European Economic Area. In that case, we make sure your data is protected by appropriate safeguards, such as an adequacy decision of the European Commission or the EU Standard Contractual Clauses.
6. How long we keep your data
- Enquiries that do not lead to a contract: up to 12 months after our last contact.
- Client data: for the duration of the contract and then as long as required by law, including tax and accounting rules (usually up to 7 years).
- Technical logs: for a limited period, as set by our hosting provider for security purposes.
7. Your rights
Under the GDPR you have the right to access your personal data, correct inaccurate data, request deletion, restrict or object to processing, receive your data in a portable format, and withdraw your consent at any time where processing is based on consent.
To exercise your rights, email info@flendelabs.com. We will reply within one month.
You also have the right to lodge a complaint with the Cyprus supervisory authority, the Office of the Commissioner for Personal Data Protection (www.dataprotection.gov.cy), or with the authority in your EU country of residence.
8. Security
We use appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), access controls and regular updates of our systems.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version is always available on this page, with the date of the last update.
10. Contact
For any question about this Privacy Policy or your personal data, contact us at info@flendelabs.com.